You have the right to receive accurate and easily understood information about your health care, your health care professionals and health care facilities.

If you have a physical or mental disability, or just don’t understand something, assistance will be provided so you can make informed health care decisions.

You have the right to healthcare provision that is sufficient to provide you with access to appropriate high quality health care.

You have the right to know all your treatment options and to participate in decisions about your care. Parents, guardians, family members, or other individuals that you designate can represent you if you cannot make your own decisions.

You have the right to considerate, respectful and non-discriminatory care from your Doctor and other health care providers.

In return we can expect you to:

• Adhere to our policy of zero tolerance towards abuse of any kind.
• Be thoughtful of other patients and all staff.
• Be respectful and courteous of those who are helping you.
• Cancel appointments in good time if no longer needed.
• Be patient if an emergency should arise, which delays your appointment.